Refund policy

Return Policy 

We do not accept returns unless there’s a problem with your order as they are custom printed, except in the following circumstances: Please read the details below:

• Damaged, defective, or misprinted items: You must report these within 14 days of receiving your order.

• Lost packages: Claims must be made within 30 days of the estimated delivery date.

• Our error: If the issue is our fault, we’ll cover the cost of fixing it.

If you notice a problem with your order, please contact us right away and submit a problem report.

• Returns go to the Shipping facility by default. If an order is returned, you’ll get an automatic email. Unclaimed returns will be donated to charity after 30 days.

• Wrong or insufficient address: If the address you provide is incorrect, the package will be returned and you’ll be responsible for reshipping costs.

• Unclaimed packages: If a package isn’t picked up or delivered, it will be returned and you’ll be responsible for reshipping.

Please note: We do not accept returns for buyer’s remorse or size exchanges. Every item is accompanied by a size chart in both imperial and metric units. Please use them.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at store@campzeke.org. Be sure to include your name, email, and order number.

If your return is accepted, we’ll send you  instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at store@campzeke.org.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at store@campzeke.org.